A mountain ascent immersed in a Patagonian landscape; less physically demanding than its neighbors Osorno and Calbuco and very dynamic in its route: combining trekking with easy steps on rock, unique and contemplative views of the volcanoes, the Todo Los Santos Lake and the fields of Lake Llanquihue.
Guide service in a non-private program*; bilingual guides (Spanish, English); entrance fees to National Parks and/or private lands; excursions, transportation** & food*** as described in the itinerary; activity insurance; wilderness first aid kit; all group equipment required for the itinerary and the per-client listed here (helmet, harness with accessories, crampons, ice ax); in wilderness areas without cell phone coverage a 2-way messaging Satellite Communicator (with real-time online tracking, SOS function), in areas with cell phone coverage a 1-way messaging Satellite Communicator and/or VHF radios.
The program includes the transportation from/to Puerto Varas, Ensenada, Petrohue, Puerto Octay or Cascadas. Picking or dropping from Osorno, Puerto Montt, Puerto Montt/Osorno airport, Llanquihue or Frutillar have an extra cost of $15.000 CLP per way. Other places are available upon request.
We try our best to customize our programs to your needs, but keep in mind that regular programs are shared services and you may have a partner that you do not know. Always we will let you know in advance when more people will be joining the same trip.
**Regarding the transport to be used in your trip: Because most of our trips are small groups, it will be just you or a couple more of persons, we rent the car from the guide (or from our family) to developing the program: a normal car, clean, in good conditions and of course with all the permissions required. For bigger groups, we hire a driver with a Mercedes Benz Sprinter Van or similar.
**BL (Box Lunch): 1 sandwich, 2 cereal bars, 1 power bar, a bag with nuts and dry fruits, 2 fruits.
|- Not included:||
Guide tips, additional services or upgrades, personal gear, life and/or travel insurance, porters or horses (if available), extra expenses for cities, alcoholic beverages, meals not specified in the itinerary or not included in the menu, extra nights lodging in cities or due to changes in the itinerary, everything else not mentioned in the program.
|- Personal Gear required by the client:||
Activity-appropriate clothing for mountaineering and trekking (base layer suit, fleece jacket, windproof and waterproof jacket & trousers, trekking pants, thermal jacket, first layer gloves, windproof and waterproof gloves, beanie), mountaineering boots (rigid sole, higher than the ankle, waterproof), headlamp, sunglasses, trekking poles, backpack (+30 liters or big enough to carry your personal items plus the ones that we will provide to you*), bottle/platypus with water (min. 1L), sunscreen (for lips and skin). Recommended: gaiters, travel liner, spare clothes, towel, and shower accessories. We can also rent some equipment if is needed. Inquiry us for more information or advice on the selection of equipment.
|- Experience and technical expertise required:||
Apt for people without previous climbing experience but with an adequate shape to participate in up to +12 hours per day of physical activity in wilderness terrain. Physical condition is subject to guide evaluation.
|- Limitations/activity restrictions:||
Not suitable for people with heart problems or disabilities that may prevent them from participating in long-term strenuous physical activity, children under the age of 18 without the written authorization of parents or legal guardian. The minimum age to participate is 15 years old, the maximum age to participate is 70. It is recommended that all participants undergo a complete physical before booking the climb. Due to the location where the activity occurs, we do not recommend it for pregnant women.
|- Description of actions to be followed by the participant for the proper development of the activity:||
It will be required of those who participate in the program to respect and protect the historical, natural, and cultural heritage in which the activities take place. Besides being cordial and respectful with those who share the program and with local communities visited. All program participants will be governed by a code of “Leave No Trace”, which may be introduced by the guides during the development of the activity.
|- Criteria used to suspend or modify the activity:||
The participant puts activity or participants safety at risk; the participant does not follow actions for the good development of the activity; cloudiness between elevation comprising glacial areas; wind, rain or snow between elevation comprising glacial areas or that may affect the physical and/or psychological conditions of the participants; physical and/or psychological assessment of participants by the guide responsible for the activity; volcanic activity and/or other natural phenomena that endanger the safety of the trip; weather/nature conditions change; accidents or incidents.
Throughout the program whenever adventure tourism activities take place: hiking, trekking, climbing volcanoes participants will be covered by complimentary additional insurance against accidents or death. The insurance is given through HAE Ltda. and its coverage is limited to the duration of said activity. Contact us for further information. It is the responsibility of each participant to contract their own life and/or travel insurance coverage for the remainder of their trip.
The prices of each program are presented in Chilean pesos (CLP, CH$) and correspond to the price per 1 person taxes included. All our programs have a maximum number of clients per guide (ratio) defined by our risk management guidelines, which directly affects the cost of the program. The cost of the program is calculated based on the guide rate per client/itinerary, and the costs associated with it, seeking that always the guide received the better rate for his work.
Bookings are made via email (email@example.com). We will confirm availability within 24 hours after receiving the form “HAE – Excursion & Clients INFO” (ES, EN, DE). A non-refundable deposit of $25.000 CLP per person is required to confirm your booking. Reservations must be done at least 2 days before the program start date.
|- Payment methods:||
Payment in Cash (only Dollars, Euros, or CLP), Credit Card, Online bank transfer (Chilean – CLP or Austrian – EUR Bank). If paying in EUR or USD, program prices are based on the exchange rate set by HAE Ltda. at the time of reservation. The total cost must be paid in full before the program start date. More information http://hae.cl/payment-methods.
|- Cancellation conditions:||
– Cancellation requested by the client more than 2 days before the program start date: refund available with a penalty equal to the reservation fee paid.
HAE Ltda. reserves the right to cancel an excursion prior to start time due to weather conditions or other factors that may affect the security of the participants, as assessed by the lead guide and/or the “criteria used to suspend or modify the activity” listed in this document. As well, but it is not limited, to cancellations caused by not reached the minimum participants required, logistical problems such as strikes, acts of nature, or any other circumstances which may make operating the trip unadvisable. We will keep you informed regarding any aspect that we consider that may affect your trip and in case we can not develop the booked program we will offer the possibility to change your booking to an alternative one, change the goals of it, or we will refund the payment made. The limit for this refund will be the limit of HAE Ltda.’s liability.
We will honestly inform you of the conditions that we may predict you should expect during the development of the program and if they may affect the normality of it. Be aware that the forecast is a human interpretation of diverse variables and it can be wrong or variables can change. If during the development of the program there are adverse weather conditions or other factors as assessed by the lead guide, and/or the “criteria used to suspend or modify the activity” listed in this document, and/or a client request termination of the activity, HAE Ltda. reserves the right to terminate or modify the itinerary, the details, or goals of it with no refunds or rescheduling available.
HAE Ltda. is not responsible for the expenses incurred by you in preparing for the trip, including – but not limited to – purchases of “personal gear required by the client” or non-refundable or penalized airline tickets.
We recommend that you consider trip cancellation and/or interruption insurance. Such a policy will offset cancellation charges in the event of illness before or during the trip.
By hiring or participating in an adventure travel service operated by HAE Ltda. you declare to understand and accept the “Terms and Conditions” for HAE Ltda. Adventure Travel Programs (http://hae.cl/terms), the “program of the activity” and the declaration of “Knowledge and acceptance of risks, terms and conditions” (http://hae.cl/acceptance).
All HAE mountain or climbing programs do not guarantee to reach a mountain summit.
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