- Weather conditions. The weather on southern Chile's volcanoes is strongly influenced by the Pacific Ocean and the Andean relief. Frontal systems bring frequent precipitation for much of the year and, with altitude, wind, cloud cover and the likelihood of snow increase, favoring rapid changes in mountain conditions.
- Trekking/mountain guides (ES/EN), members of ANGM Chile
- Poles and camping equipment (sleeping bag, mat, double tents if the refuge is not available)
- Technical equipment if conditions require it: helmet, harness, crampons/snowshoes, ice axe
- Meals: dinner days 1–2, breakfast days 2–3, lunch day 1
- Transport from/to Puerto Varas + crossing of Lake Todos Los Santos
- Supplementary accident insurance
Participation requirements
Para participar necesitas una condición física acorde a la exigencia del programa y disposición a seguir las indicaciones del guía en terreno. No se requiere experiencia técnica previa, salvo que el programa lo indique. Si tienes alguna condición de salud, cuéntanosla al reservar para orientarte; ante dudas, consulta con tu médico.
Safety and mountain conditions
Es una actividad de montaña, sujeta a las condiciones del entorno. El guía a cargo evalúa de forma permanente el clima, el terreno y al grupo, y decide ajustar la ruta, el ritmo o suspender la actividad cuando la seguridad lo requiere. Volver bien siempre está por sobre alcanzar el objetivo.
Changes due to weather conditions
La montaña define si la actividad se puede realizar. Un pronóstico confiable lo tenemos unos días antes, por lo que somos flexibles con las reservas anticipadas: si las condiciones no permiten salir con seguridad, buscamos una fecha alternativa o te devolvemos el abono. Si de común acuerdo iniciamos el programa y las condiciones impiden cumplir el objetivo, la actividad se considera realizada.
Equipment the participant brings
El programa incluye el equipo técnico necesario; tú aportas tu ropa de montaña, calzado adecuado y artículos personales (mochila, agua, colación, protección solar). El detalle exacto está en el checklist del programa, y si te falta algo tenemos equipo en arriendo: avísanos al reservar.
Suggested clothing
Vístete por capas para un clima de montaña cambiante: una primera capa térmica, una capa de abrigo y una capa exterior cortaviento e impermeable, más gorro, guantes y calcetines adecuados. El calzado debe ser apto para el terreno del programa. En el checklist encuentras el detalle completo.
The detailed gear checklist is available online, on the program page:
https://huellandina.com/en/tours/trekking-and-excursion/crossing-from-rupanco-lake-to-todos-los-santos/
Declaration of Knowledge and Acceptance of Risks, Terms and Conditions
Sociedad Turismo HAE Limitada
In accordance with Supreme Decree No. 19/2018 of the Ministry of Economy, Development and Tourism, and the guidelines issued by the National Tourism Service (SERNATUR), I hereby declare that, by contracting and/or participating in an adventure tourism program operated by Sociedad Turismo HAE Ltda., I have been previously, clearly and sufficiently informed about the nature of the activity, its operating conditions, and the inherent risks associated with it. I understand that such risks cannot be completely eliminated, even when the service provider complies with applicable safety standards, which are intended to reduce and manage said risks.
I expressly declare that I understand and accept the following:
I acknowledge that adventure tourism and mountain activities take place in natural and/or remote environments and involve inherent risks, including, but not limited to, accidents during transportation to or from the activity area; falls on level or uneven terrain; impacts; animal bites; avalanches, landslides or rockfall; as well as injuries caused by natural agents or sudden changes in weather conditions, such as sunburn, heat exhaustion, hypothermia, hyperthermia, or other effects associated with the natural environment.
I understand that it is the duty of the service provider to inform the conditions and requirements for the development of the activity, and that it is my duty as a participant to properly inform myself of such conditions, to meet the minimum requirements established, and to comply at all times with the instructions given by the company and the guide in charge of the activity, in accordance with SERNATUR regulations.
- I acknowledge that the use of trekking, mountaineering or climbing equipment requires specific training and technical supervision. I undertake to use the equipment provided by HAE Ltda. only under the supervision of the guide in charge. If I choose to use my own equipment, I fully assume the associated risks and expressly release HAE Ltda. from any liability for damages, injuries or accidents that may occur during or after its use.
I understand that any equipment provided by HAE Ltda. remains under my responsibility during the period of use. In the event of damage, loss or theft, I undertake to pay HAE Ltda. the corresponding amount in accordance with the previously informed guarantee.
I declare that I have been informed of the requirements necessary to participate in the activity (age, previous experience, technical skills, required equipment, physical and mental health conditions), as well as the limitations of the coverage of the additional insurance provided by HAE Ltda. under its current Adventure Tourism insurance policy. I declare that I meet these requirements and assume responsibility for the accuracy of the information provided.
- I acknowledge that HAE Ltda. may cancel or modify an activity before or during its execution due to technical, weather-related, safety or other reasons established in the technical program sheet or determined by the professional judgment of the guide in charge. I understand that mountain programs do not guarantee the achievement of specific objectives, such as reaching a summit, and that failure to achieve such objectives does not constitute a breach of the service.
- During the execution of the program, I accept that HAE Ltda. and the guide in charge may terminate my participation if, in their technical judgment, my physical or mental health is at risk, if I do not meet the necessary conditions to continue, or if my behavior affects the safety or well-being of the group. In such cases, no refunds or rescheduling shall apply, in accordance with the General Terms and Conditions and the applicable Cancellation Policy.
- I expressly authorize that, in the event of an accident or illness that prevents me from communicating, the necessary medical assistance be provided to me, undertaking to assume the costs arising from such assistance, including rescues, evacuations or early termination of the program.
- I authorize HAE Ltda. to record and use images, videos or other materials obtained during the development of the program for promotional, informational or commercial purposes, without any right to compensation.
- I declare that this document is contractual in nature, that I have read and fully understood its content, and that I voluntarily accept the inherent risks of the activity, the General Terms and Conditions, the specific Program published on the website, and the applicable Cancellation Policy.
What does this document cover?
Acknowledgement of the risks inherent to the mountains · use of equipment · modification or cancellation due to technical or weather conditions · coverage of the included insurance and its limitations · image authorization · emergency medical care · conditions for early termination of the activity.
When must I accept it?
You accept this document when you submit your booking. We will then send it to you by email for electronic signature. Participants under 18 also require the signature of a parent or legal guardian.
Weather conditions are key to a safe and enjoyable ascent. However, an accurate and reasonably reliable forecast is only available about five (5) days before the planned date, so we try to be as flexible as possible with bookings made in advance: To book a date we only require the reservation fee. Once we have a reliable forecast, we reconfirm the date and arrange payment of the balance. If it is not possible to start the ascent because we expect poor visibility on the glacier (precipitation or cloud reducing visibility to just a few meters), we will look for an alternative date or, failing that, refund the reservation fee. However, if we decide by mutual agreement to start the program (that is, to pick you up or meet at the refuge) — whether because the forecast looks good, acceptable or uncertain — and conditions then do not allow us to reach the summit or meet the planned objectives, there is no refund!
Yes! The minimum to run the program is one (1) person, so there's no problem running it just for you. Keep in mind, though, that it is a shared service: if someone else is interested in the same program and date, you may share the service. Don't worry — we'll let you know if that happens!
Yes, we have trekking poles, boots, gloves, backpacks and sunglasses available for rent. If you need anything, just let us know during the booking process.
Although most of our programs run in small groups — almost always just the group that booked together — our regular programs are shared services. If you'd like to book a private program in advance, it will be priced according to the number of clients the guide(s) could have on that trip. Write to us and we'll look at the details together!
The program includes transport to/from Puerto Varas, Ensenada, Petrohue, Puerto Octay or Cascadas. Pick-up or drop-off in Osorno, Puerto Montt, Puerto Montt/Osorno airport, Llanquihue or Frutillar is available at an additional cost of CLP 15,000 per trip. Other towns are available subject to availability. If you'd rather get to the meeting point on your own, just let us know and we'll arrange to meet you there! Some programs include transport from other towns; if it is stated in the description, it is included!
The program includes the technical equipment: crampons, helmet, harness and ice axe. So basically you only need your mountain boots, clothing and accessories (sunglasses, backpack, gloves). You can check the checklist to make sure you have everything you need, and/or let us know if you need anything! Some programs also include other items (such as a sleeping bag or trekking poles); if it is stated in the program, it will be provided.
Since most of our trips are small groups — just you or a couple more people — we rent the guide's car (or our family's) to run the program: a regular car, clean, in good condition and, of course, with all the required permits. For larger groups, we hire a driver with a Mercedes-Benz Sprinter van or similar.
Each program closes its online bookings some days before the start date: from 2 days for the 1–2 day ascents and treks, and more days for longer programs (up to several weeks for the expeditions). This margin lets us coordinate in time the logistics external to HAE —transport, refuges, permits, muleteers and other third-party services— essential to run the program safely. If you're interested in a date closer to the cutoff, write to us and we'll assess feasibility.
Yes. Booking in advance is the best way to secure our availability for your program. Mountain conditions cannot be predicted weeks or months ahead. That's why, as the activity approaches, we continuously monitor the forecast and keep you informed in good time about how conditions are developing. If everything is favorable, we confirm the departure; if conditions are not suitable, we'll assess the available options with you — whether rescheduling the activity for another date, running an alternative program, or cancelling the booking in accordance with our policies.