Climbing Puyehue volcano
One of southern Chile's great classics, where forests, mountain refuges and landscapes shaped by recent eruptions accompany the ascent to one of the most emblematic summits of the range.
- Weather conditions. The weather on southern Chile's volcanoes is strongly influenced by the Pacific Ocean and the Andean relief. Frontal systems bring frequent precipitation for much of the year and, with altitude, wind, cloud cover and the likelihood of snow increase, favoring rapid changes in mountain conditions.
- Bilingual (ES/EN) mountain guide, member of ANGM Chile
- Technical equipment: helmet, harness, crampons/snowshoes, ice axe, poles
- Camping gear: sleeping bag, mat, twin tents if needed
- Dinner and breakfast (at the refuge or prepared by the guides)
- Transport to/from Puerto Varas
- Complementary accident insurance
Participation requirements
To take part you need a level of fitness in keeping with the program's demands and a willingness to follow the guide's instructions in the field. No prior technical experience is required unless the program states otherwise. If you have any health condition, tell us when booking so we can advise you; if in doubt, consult your doctor.
Safety and mountain conditions
This is a mountain activity, subject to the conditions of the environment. The guide in charge continuously assesses the weather, the terrain and the group, and decides to adjust the route, the pace or to suspend the activity when safety requires it. Coming back safely always comes before reaching the objective.
Changes due to weather conditions
The mountain decides whether the activity can take place. A reliable forecast is available a few days beforehand, so we are flexible with advance bookings: if conditions do not allow a safe departure, we look for an alternative date or refund your deposit. If we start the program by mutual agreement and conditions prevent reaching the objective, the activity is considered completed.
Equipment the participant brings
The program includes the necessary technical equipment; you bring your mountain clothing, suitable footwear and personal items (backpack, water, snack, sun protection). The exact detail is in the program checklist, and if you are missing anything we have rental gear: let us know when booking.
Suggested clothing
Dress in layers for changeable mountain weather: a thermal base layer, an insulating layer and a windproof, waterproof outer layer, plus a hat, gloves and suitable socks. Footwear must be suited to the program's terrain. The full detail is in the checklist.
The detailed gear checklist is available online, on the program page:
https://huellandina.com/en/tours/mountains-and-volcanoes/climbing-puyehue-volcano/
Declaration of Knowledge and Acceptance of Risks, Terms and Conditions
Sociedad Turismo HAE Limitada
In accordance with Supreme Decree No. 19/2018 of the Ministry of Economy, Development and Tourism, and the guidelines issued by the National Tourism Service (SERNATUR), I hereby declare that, by contracting and/or participating in an adventure tourism program operated by Sociedad Turismo HAE Ltda., I have been previously, clearly and sufficiently informed about the nature of the activity, its operating conditions, and the inherent risks associated with it. I understand that such risks cannot be completely eliminated, even when the service provider complies with applicable safety standards, which are intended to reduce and manage said risks.
I expressly declare that I understand and accept the following:
I acknowledge that adventure tourism and mountain activities take place in natural and/or remote environments and involve inherent risks, including, but not limited to, accidents during transportation to or from the activity area; falls on level or uneven terrain; impacts; animal bites; avalanches, landslides or rockfall; as well as injuries caused by natural agents or sudden changes in weather conditions, such as sunburn, heat exhaustion, hypothermia, hyperthermia, or other effects associated with the natural environment.
I understand that it is the duty of the service provider to inform the conditions and requirements for the development of the activity, and that it is my duty as a participant to properly inform myself of such conditions, to meet the minimum requirements established, and to comply at all times with the instructions given by the company and the guide in charge of the activity, in accordance with SERNATUR regulations.
- I acknowledge that the use of trekking, mountaineering or climbing equipment requires specific training and technical supervision. I undertake to use the equipment provided by HAE Ltda. only under the supervision of the guide in charge. If I choose to use my own equipment, I fully assume the associated risks and expressly release HAE Ltda. from any liability for damages, injuries or accidents that may occur during or after its use.
I understand that any equipment provided by HAE Ltda. remains under my responsibility during the period of use. In the event of damage, loss or theft, I undertake to pay HAE Ltda. the corresponding amount in accordance with the previously informed guarantee.
I declare that I have been informed of the requirements necessary to participate in the activity (age, previous experience, technical skills, required equipment, physical and mental health conditions), as well as the limitations of the coverage of the additional insurance provided by HAE Ltda. under its current Adventure Tourism insurance policy. I declare that I meet these requirements and assume responsibility for the accuracy of the information provided.
- I acknowledge that HAE Ltda. may cancel or modify an activity before or during its execution due to technical, weather-related, safety or other reasons established in the technical program sheet or determined by the professional judgment of the guide in charge. I understand that mountain programs do not guarantee the achievement of specific objectives, such as reaching a summit, and that failure to achieve such objectives does not constitute a breach of the service.
- During the execution of the program, I accept that HAE Ltda. and the guide in charge may terminate my participation if, in their technical judgment, my physical or mental health is at risk, if I do not meet the necessary conditions to continue, or if my behavior affects the safety or well-being of the group. In such cases, no refunds or rescheduling shall apply, in accordance with the General Terms and Conditions and the applicable Cancellation Policy.
- I expressly authorize that, in the event of an accident or illness that prevents me from communicating, the necessary medical assistance be provided to me, undertaking to assume the costs arising from such assistance, including rescues, evacuations or early termination of the program.
- I authorize HAE Ltda. to record and use images, videos or other materials obtained during the development of the program for promotional, informational or commercial purposes, without any right to compensation.
- I declare that this document is contractual in nature, that I have read and fully understood its content, and that I voluntarily accept the inherent risks of the activity, the General Terms and Conditions, the specific Program published on the website, and the applicable Cancellation Policy.
What does this document cover?
Acknowledgement of the risks inherent to the mountains · use of equipment · modification or cancellation due to technical or weather conditions · coverage of the included insurance and its limitations · image authorization · emergency medical care · conditions for early termination of the activity.
When must I accept it?
The document is presented when you confirm your booking through WeTravel. Acceptance is a prerequisite to complete the registration. Participants under 18 require an additional signature from a parent or legal guardian.
The weather conditions are essential for a safe and enjoyable trip. However, an accurate and somewhat reliable weather forecast can only be had about five (5) days before the planned date for the trip, so we try to be as flexible as possible with reservations made in advance: To be able to book a date we only require the payment of the reservation fee, and once we have a reliable forecast we re-confirm the date and coordinate the payment of the difference. But if it is not possible to start the ascent because we foresee that there will be poor visibility in the glacial area (precipitation or clouds that reduce visibility to only a few meters) we will look for an alternative date or the refund of the booking fee. However, if by mutual agreement we decide to start the program (that is, to go out to pick you up or to meet at the lodge), either because the forecast looks good, acceptable, or unclear, and the conditions do not allow us to reach the summit or meet the proposed objectives, there is no refund of the payment!
Yes! The minimum to perform the program is one (1) person, so there is no problem in doing the program just for you. But keep in mind that it is a shared service, so if there is another person interested in the program and the date they could share the service. But don't worry we'll let you know if that happens!
Yes, we have available trekking poles, mountain boots, gloves, backpacks, sunglasses for rent. So if you need something do not forget to let us know in the booking process.
While most of our programs are small groups and it's almost always just the group you've booked together, our regular programs are shared services. So if you would like to book a private program in advance, it will be priced accordingly to the capacity of the clients that the guide or guides could have on that trip. Write to us to see it in detail!
The program includes the transportation from/to Puerto Varas, Ensenada, Petrohue, Puerto Octay or Cascadas. Picking or dropping from Osorno, Puerto Montt, Puerto Montt/Osorno airport, Llanquihue or Frutillar have an extra cost of $15.000 CLP per way. Other places are available upon request. If you want to get to the meeting point on your own, let us know and we will coordinate to meet you! There are some programs that include transportation from other cities, if indicated in the description, so it will be!
The program includes the technical equipment: crampons, helmet, harness, ice axe. So they basically only require their mountain boots, clothes, and accessories (glasses, backpack, gloves). Anyway you can see the checklist to verify that you have what you need and / or let us know if you need something! Some programs may also include other items (such as sleeping bags or trekking poles), so if it is indicated in the program it will be available in the program.
It is the ascent of a mountain or volcano by a group accompanied by a (or several) Mountain Guides! We do our best to customize our programs to your needs, but please note that regular programs are shared services. We will always let you know in advance when more people join the same trip! If you will like to book in advance a private guide, it will need to be priced accordingly at the capacity of clients that your guide could have on this trip.
Because most of our trips are small groups, it will be just you or a couple of other people, we rent the car from the guide (or our family) to develop the program: A normal car, clean, in good condition and of course with all the required permits. For bigger groups, we hire a driver with a Mercedes Benz Sprinter Van or similar.
Each program closes its online bookings some days before the start date: from 2 days for the 1–2 day ascents and treks, and more days for longer programs (up to several weeks for the expeditions). This margin lets us coordinate in time the logistics external to HAE —transport, refuges, permits, muleteers and other third-party services— essential to run the program safely. If you're interested in a date closer to the cutoff, write to us and we'll assess feasibility.
Yes. Booking in advance is the best way to secure our availability for your program. Mountain conditions cannot be predicted weeks or months ahead. That's why, as the activity approaches, we continuously monitor the forecast and keep you informed in good time about how conditions are developing. If everything is favorable, we confirm the departure; if conditions are not suitable, we'll assess the available options with you — whether rescheduling the activity for another date, running an alternative program, or cancelling the booking in accordance with our policies.
